Need answers to your questions? On our FAQ page you’ll find everything you want to know about our solutions.

General

Dreumex only supplies directly to companies. Our products can only be purchased through dealers and their (online) sales channels. To find a dealer near you, please contact us at +31 (0)412 – 406 506 or by sending a message in the contact form​​​. A Dreumex employee will contact you as soon as possible.

Please contact us so that we can help you find the Dreumex supplier near you +31 (0)412 – 406 506​

If you represent a company and are interested in becoming a dealer of Dreumex products and solutions, it is best you call us at +31 (0)412 – 406 506 or send us a message in the contact form​. A Dreumex employee will contact you as soon as possible.

For deliveries of our standard products and/or stock in the Netherlands, Belgium and Germany the following applies: if we receive your order on work day A, we send it no later than work day C. Depending on the geographic location, delivery will take place on work day D, E or F. For concrete information regarding other countries or your specific location, please call us at +31 (0)412 – 406 506 or send us a message in the contact form​​.

No, we do not use laboratory animals when testing. We never test our products and ingredients on animals.

Warranty

Dreumex gives a two (2) year manufacturer warranty on hand sanitising, protection and care products and heavy-duty wipes (indicated with the Best-Before-Date on the package). Prior to this date, we guarantee that the product is good, on condition that the packaging has not been opened and the recommended storage conditions have been followed​.
Dreumex gives a one (1) year manufacturer warranty on Dreumex automatic dispensers. The Xlerator hand dryer comes with a seven (7) year manufacturer warranty.

The Dreumex Omnicare​​ and/or One2Clean​​ automatic dispenser come with a standard manufacturer warranty of 1 year. The Xlerator​​ hand dryer comes with a 7-year manufacturer warranty.

A manufacturer warranty is a warranty by the seller or manufacturer. This (additional) warranty usually applies for a limited period (1 or 2 years). If the product breaks within the warranty period, then the burden of proof falls on the seller/manufacturer, who will have to proof that the fault has been caused by the buyer. After the warranty period, the burden of proof falls on the buyer.

Dreumex gives a two (2) year manufacturer warranty on hand sanitising, protection and care products and heavy-duty wipes (indicated with the Best-Before-Date on the package). Dreumex gives a one (1) year manufacturer warranty on Dreumex Omnicare and/or One2Clean dispensers. The Xlerator hand dryer comes with a seven (7) year manufacturer warranty.

Concepts

The best-before-date (BBD) on our products is the recommendation to use the product before a certain date. Prior to this date, we guarantee that the product is good, on condition that the packaging has not been opened and the storage conditions have been followed. Products can still be used after the best-before-date, but after this date the odour, colour, texture or effect might change.

Non-woven​​​ is a category of fabric that has not been woven or knitted. As opposed to classic production of textile cloth, the material in the form of a fibre or filament is directly laid in a film and then glued together. All Dreumex disinfection and cleaning wipes (Dreumex Power Wipes®​) are made from non-woven material.

Silica is Silicon Dioxide (SiO2). This natural granule is used by Dreumex in heavy duty hand cleaners ​and is considered extremely environmentally-friendly​. Silica is extracted, among other things, from the residue production of rice and is commonly used in personal ​ care products. EExtensive research, clinical tests and tests among end users have shown that silica micro granules are​ skin-friendly, give your hands a pleasant feeling and have excellent cleansing power.

pH is short for the Latin term potentia hydrogenii and means power of hydrogen, in other words the degree of acidity. The pH value​​ of a product indicates how acidic or alkaline a solution is. Products with a pH value​ below 7 are acidic, such as orange juice. Products with a pH value above 7 are alkaline, such as soda. Water has a pH value of 7 and therefore it is neutral, not acidic and not alkaline. When a product is called pH neutral for the skin, it means that the pH value is equal to the pH of skin. Skin is slightly acidic and in adults has an average pH value of 5.5.

Products with an ECARF quality seal have been approved by ECARF as suitable for use by consumers with allergies. ECARF is short for European Centre for Allergy Research Foundation. This is a non-profit organisation focused on allergies.

There are various types of ISO certification. ISO 22716​​ is the guideline for Good Manufacturing Practice (GMP) of cosmetic products. This standard is a guideline for production, testing, storage and transportation of cosmetic products and covers all the qualitative aspects. In addition, the guideline offers organised and practical advice on the management of human, technical and administrative factors affecting product quality. This includes the entire process flow of the product from reception of the raw materials to shipping of the end products.ISO 9001​​ is a standard recognised worldwide with requirements regarding quality management and is therefore a benchmark for transparency and reliability in the market.

Dreumex is ISO 22716​​ and ISO 9001​​ certified. This means that all the processes comply with international standards and that we place a great deal of value on quality and continuous improvement of our products, solutions and organisation.

A Bag-on-Valve is a bag attached to the valve in a bottle. Contrary to a normal spray or propellant, the gas and product remain separate because the product is in the bag. The advantage of Bag-on-Valve sprays is that they can be used at all angles (360°), the bottle is emptied 100% so that no residue product remains. In addition, it does not contain flammable or hazardous propellants and is fully recyclable. A Bag-on-Valve is thus more practical, better and more environmentally-friendly than a spray or propellant. Dreumex uses Bag-on-Valve technology for all the products in our Dreumex Omnicare line.

Usage

You can find more information about the which products you can use for certain contaminations on the product pages on this website. For a more extensive advice, please call us so that we can help you find the best solution for your situation​: +31 (0)412 – 406 506

Dermatologically tested means that a manufacturer has tested a product for irritations. The test is carried out by a group of volunteers and supervised by a dermatologist. With Dreumex, this means not only that the product has been tested, but also that it has been approved.​​

Every skin is different and can react differently to products. Despite the fact that all our products are extensively tested, it is possible that the test group of volunteers does not develop an irritation while you do experience skin irritation. In case of persistent irritation, contact your general practitioner or dermatologist.

We recommend to always use our products before the best-before-date indicated on the package. Prior to this date, we guarantee that the product is good, on condition that the packaging has not been opened and the recommended storage conditions have been followed. If you nevertheless suspect a strange odour, colour, texture or effect of the product, please contact us: ​ +31 (0)412 – 406 506

The best-before-date (BBD) on our products is the recommendation to use the product before a certain date. Prior to this date, we guarantee that the product is good, on condition that the packaging has not been opened and the recommended storage conditions have been followed​. Products can still be used after the best-before-date, but after this date the quality might deteriorate.

The silicon granules in our products are not harmful to the skin. However, people who wash their hands very often may frequently develop dry hands or irritations. This depends entirely on the specific, individual skin type. To prevent this we recommend using cream, such as Dreumex Natural Care, in case of frequent washing or sensitive skin.

Definitely. Dreumex Expert​​, Dreumex Sensitive​​, Dreumex Soft​​​, Dreumex Special​​, Dreumex Wash & Care​​​ and Dreumex Omnicare Foam Soap​ are solvent-free.

The skin is dryer in the winter than in the summer due to the lower temperatures and lower humidity levels. This causes the skin to be less resistant and more quickly irritated. People with eczema also suffer more during cold and dry weather.

The amount of sebum and oil on the skin regulates the evaporation of moisture. Skin oil creates a protective layer. When this protective layer is damaged, you get dry hands. Excessive washing or wind and cold can damage the protective skin layer. That is why many people suffer from dry hands in the winter.

This depends on the soap that you use. With some soaps, we recommend using water and with others we don't. You can find information on how to best wash your hands with each product on the product pages on this website. For a more extensive advice, you can call​: +31 (0)412 – 406 506. In any case, it is important to wash your hands completely and not forget any parts. The best way to do this is shown in this video.​​

Yes, our entire collection of hand sanitisers and sanitation wipes are suitable for every skin type. Only Dreumex Disinfecting Wipes are not suitable for every skin type because they are specifically intended for use on hard surfaces.

Yes, you can. We have developed a hand sanitiser for sensitive skin specifically for people with hand eczema. Dreumex Sensitive is a pasty hand sanitiser with allergen-free ingredients, specifically suitable for sensitive skin. This hand sanitiser is entirely free of perfume, colouring agents, solvents and preservatives and is therefore suitable for people with hand eczema.

No, these are specifically intended and developed for disinfecting hard surfaces and materials. However, it is safe to use Dreumex Disinfection Wipes without gloves.​

Because Dreumex Disinfection Wipes do not contain bleach, alcohol, chlorine, aldehyde or volatile organic compounds (VOCs), they are safe to use on all types of hard surfaces.

Dreumex disinfection wipes kill, among others, the COVID-19 (coronavirus)​, the norovirus, staphylococcus, the MRSA bacteria, the E. coli bacteria and the salmonella bacteria.

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